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FAQs

Below FAQ are some common concerns of our clients, if you have other questions, please send us a message using our contact form

How soon will I get my order?

Same as Amazon.

1/ Download the package from halothemes.com (the file is in zip format)

2/ Extract the file you've just downloaded.

3/ Find this file: bourdon-1.0.0-sections-ready.zip in the folder Bourdon Sections Ready 1.0.0, then you just need to upload bourdon-1.0.0-sections-ready.zip file to your Shopify store.

To save your time and reach our support quickly, please follow below steps:

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to support@halothemes.com

Yes, we will assist you to install the template if needed

Yes, we do. Please send your customisation requests to support@halothemes.com, we will give you our quote. Thank you.

Yes. You can turn on/off the animation in the Setting page.

Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).
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