Customer Service

Shipping & Delivery
Orders placed Monday-Friday before 12 PM PST will begin processing that day, excluding holidays, and usually ship within 2 business day pending availability and credit verification. All orders placed after 12 PM PST will begin processing the next business day. Orders placed on Friday after 12 PM PST will begin processing on the following Monday. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS.
Privacy & Security
Information You Give Us
You provide most such information when you search, buy, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order through springnotion.com; provide information in My Account (and you might have more than one if you have used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; content of e-mails to us. Information You Can Access COPYRIGHT All content included on this site, such as text, graphics, logos, button icons, images, data compilations, and software, is the property of springnotion.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of springnotion.com and protected by U.S. and international copyright laws. All software used on this site is the property of springnotion.com or its software suppliers and protected by United States and international copyright laws.
Returns & Replacements
Returns and exchanges are accepted on merchandise within 30 days of receipt during regular season (orders placed 1/1 – 10/30) and within 60 days of holiday season (orders placed 11/1-12/31).
Full refund of product price will be issued for items that are in original condition and in their original packaging and with all tags attached. PLEASE NOTE: Original shipping and handling charges are non-refundable; and return shipping costs will be the responsibility of the buyer. Packages that arrive COD or with insufficient postage may be denied, or the COD amount will be deducted from your return or added to your exchange order.
To request a return, please email us with your order number. Items returned without an return authorization may be ignored.
Payment, Pricing & Promotions
springnotion.com accepts Paypal. If you do not have a paypal account, you can still order using your credit card. You will be presented with options to pay with major credit cards before entering the Paypal website.